Covid-19 Procedures

COVID we are open

June 2020

Dear Patients and Friends:

We have exciting news! We are starting to welcome back patients to the office. Please keep an eye out for emails and texts from our office with your next appointment date and time as well as the NEW CHECK IN PROCEDURES.

As we slowly re-open, the safety of our team and our patients is of the upmost importance. We will be decreasing the number of patients we see daily to ensure social distancing. As such, we will be open 5-6 days per week to accommodate all our patients. The team at ANCASTER ORTHODONTICS has been amazing and willing to work additional shifts to help get our patients back on track.

Please be patient as we reschedule over 1000 cancelled appointments during our closure. It may take some time for us to get back to you if you leave a message. To be fair, we will be rebooking patients in sequence from when their appointments were cancelled when we closed on March 16th. Priority will also be given to emergencies and patients waiting to have their braces removed.

You will notice some office enhancements at your next visit.

  • Hospital grade modular walls separating our clinic chairs. The walls are coated with a special Microban Aegis Microbe Shield
  • Medical Grade Air Purification units in the clinic and reception area as well as an upgraded HVAC system
  • Custom Plexiglass barrier at the front desk and consultation room
  • Additional protective equipment that our team will be wearing


Our CHECK IN PROCESS will also be different and guided by our Patient Wellness Coordinator.

We will ask you to complete a Wellness form (COVID Pre-screening Form) prior to your appointment. There will be a link in the email appointment reminders you receive or you can visit our website at and click on Covid-19 form. This form needs to be filled out 24-48 hours before your appointment to confirm it.

We will utilize a Curbside Waiting Room to limit the number of people in the office at one time. Just text the office at (905) 648-5844 when you arrive and we will let you know when we are ready to bring you in. Only patients and parents of young children are permitted into the office. Parents are asked to wait in their cars and will be given an update following the appointment.

Please wear a face mask or face covering when entering our office. Our Patient Wellness Coordinator will greet you at our Welcome Table where we will complete a second wellness check, sanitize your hands and take your temperature. Then you will escorted into the clinic for your appointment.

We truly want to thank you for your patience during our office closure. We look forward more than anything to welcoming back our patients, neighbours and friends and aim to provide the highest level of care in the safest environment possible.

Kindest regards,

Dr. Melissa Sander and the Team at Ancaster Othodontics